Overview
What is The Help Desk Toolkit?
The Help Desk Toolkit offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies.
In depth
A closer look at The Help Desk Toolkit
The Help Desk Toolkit offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. This Help Desk Toolkit is for you if you are: * A business manager charged with researching, planning, and setting up a Help Desk in your organization * An IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies * A Help Desk manager looking for guidance on how to upgrade traditional Help Desk functions with Internet- or intranet-related processes. The thoroughly revised, updated, and expanded Edition of the critically acclaimed, first-ever guide to running an effective Help Desk, this toolkit tells you everything you need to know to plan, budget, staff, implement, track, upgrade, and even outsource your organization's Help Desk. * Guides you step-by-step through every phase of setting up traditional and Web-related Help Desks for the Internet and an intranet * Provides a wealth of practical advice on all technical, management, and human-factor aspects of running an effective Help Desk * Supplies ready-to-use templates in both Word and HTML formats for an array of Help Desk projects.
Verdict
Should you download The Help Desk Toolkit?
The Help Desk Toolkit runs on
Cross Platform
and is available under the
Shareware
license
— the installer is 4385 KB.
We’ve catalogued it under
General.
✓
Verified clean. Every The Help Desk Toolkit build on SoftLookup is scanned for viruses, spyware, adware, trojans and backdoors. We re-test on every update.
Sponsored
At a glance
The Help Desk Toolkit specifications
- Last updated
- Feb 2, 2025
- License
- Shareware
- Operating system
- Cross Platform
- File size
- 4385 KB
- Price
- $199
- Page views
- 556
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