Overview
What is Queuing Model Excel?
Calculate the optimum number of customer service points (staff) to minimize costs for your business. Identify the impact of changes in service staff, the number of customers waiting, their average waiting time, and service point (staff) utilization.
In depth
A closer look at Queuing Model Excel
The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customer service points. Queuing models are used extensively in call centers, toll booth operations and situations where a there is a queue for service including, counter staff, service staff, call response staff or maintenance staff. They can be applied in any business providing a customer service function. The model will calculate the optimum number of service points and allow you to test alternatives by manually inputting service point numbers. Additional results include the average number of customers waiting in the queue, their average waiting time, and service point (staff) utilization. The Total Cost Chart plots total cost verses number of service points to display the impact of changes in service point numbers.
Requirements
System requirements
Microsoft Excel
Verdict
Should you download Queuing Model Excel?
Queuing Model Excel runs on
Windows 9X/ME/2K/XP/2003
and is available under the
Shareware
license
— the installer is 151 KB.
We’ve catalogued it under
General.
✓
Verified clean. Every Queuing Model Excel build on SoftLookup is scanned for viruses, spyware, adware, trojans and backdoors. We re-test on every update.
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At a glance
Queuing Model Excel specifications
- Last updated
- Mar 12, 2025
- Requirements
- Microsoft Excel
- License
- Shareware
- Operating system
- Windows 9X/ME/2K/XP/2003
- File size
- 151 KB
- Price
- $27
- Page views
- 565
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