Request Tracker 3.1 Description:
For help desks or any type of call center. Quickly build a database to manage and track requests made by customers. Easily search the database of past problems and solutions. Output your data to reports, html pages or export to other software.
Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.
Keywords : help desk, call center, helpdesk, workorder database, CRM, KMS, customer relations management, customer resource management, resource management, customer service, service report, work order, time management, time
|Category:||Help and Support|
|Publisher:||CyberNiche Software More titles >>|
|Operating system:||Windows 95/98/Me/NT/2000|
|File size:||4807 KB|