IQOS Red Light
If your IQOS holder flashes with red light after pulling and does not start to heat or if the IQOS is charging for too long, try to reset the holder or the rechargeable base.IQOS Charger Blinking Red Light
Red Blinking / IQOS Charger Red Blinking / IQOS 3 Multi flashing red light / IQOS Charger flashing Red Light indicate that your Holder is malfunctioning, in which case there are many ways to contact us for help.Only Bottom Charger Light - Red Blinking- If the IQOS 3 / IQOS 3 Multi bottom charger is showing red blinking light, you’ll need to reset your device.
IQOS 2.4 Charger Blinking Red
An IQOS 2.4 Charger has three LEDs:IQOS Battery Status LED:
- Solid white indicates that your device is fully charged, while blinking white indicates that your device is charging.
-Blinking IQOS red light means that your device has poor contact with the charger. If the IQOS red light is blinking, your charger may be malfunctioning.
IQOS 2.4 Charger Battery Status LED: Solid white means that the Pocket Charger is fully charged, while a blinking IQOS white light indicates that it’s still charging. If just one of the LED lights remains white, your device will be out of charge soon.
How to reset IQOS for chagring problems when the red light flashes
IQOS charger reset, IQOS is fairly new electronics and its manufacturer constantly improves it . But it's not problemless at all. Some problems can be easily resolved by resetting the rechargeable base or restarting the holder. If you have IQOS Charging problem, or if the holder is charging for too long or if the holder flash with red light after pulling off from the base and not starts to heat the HEETS, you can try restarting before complaint device.IQOS Charger all Lights on
when a all lights briefly turn ON and blink white, this indicate your device has been reset.IQOS Red Light Blinking when Charging
When charging your IQOS, if it starts to blink in red instead of normal white, this indicates the end of battery life approaches.IQOS Pen Blinking Red
IQOS pen blinking red is one of the common charging errors on IQOS indicated by the red light on the holder or the charger. The electronic device may have a malfunction or sometimes you need just reset it, try the simple steps to find a fault. If the Pen normally flashes during charging with red color instead of white but is always charged and can be used, it indicates the end of the battery life in the holder. So you need to get another holder.How to properly charge IQOS to avoid IQOS charging problem
Like any battery-powered device, IQOS needs some recharging care. Current Li-On battery recharging results indicate that the longest battery life will be achieved by charging at 20% capacity, and it is not necessary or appropriate to discharge it to zero.
How to charge IQOS? | How to charge IQOS pocket charger
After removing the stick from the holder, align the holder button with the charger’s hatch button and slide the holder back into the pocket charger.While it’s charging, the LED light on the pocket charger will start flashing green. When the LED stops flashing, your IQOS holder is ready to be used again. You need to charge the IQOS holder between each use.
The pocket charger also has LED lights to indicate how much battery you have left. The holder’s battery doesn’t take much time to charge but also remember to recharge the pocket charger itself after about 20 uses, either using the USB cable or AC power supply.
IQOS first charge
The Charger does not require a full charge to work, however we recommend fully charging the Pocket Charger before the first usage. The Holder can be charged up to 20 times with a fully-charged IQOS Pocket Charger. Usually it takes around 90 minutes to fully charge your device. Use the original power adapters and USB only.How to charge IQOS 2.4 plus
Press and hold the Pocket Charger Power Button until lights switch on. Press Lid Opening Buttonto open. Insert the Holder into the Pocket Charger, then close the Lid to charge. Fully charged when Holder Battery Status Light is solid white.
How long to charge IQOS Charger
The Holder can be charged up to 20 times with a fully-charged IQOS Pocket Charger. Only charge the device using the USB and power adaptors that have been provided with the device. It takes approximately 90 minutes to fully charge the IQOS Pocket Charger.IQOS 2.4 Plus Pocket Charger
An IQOS Pocket Charger has three LEDs:IQOS Holder Battery Status LED: Solid white indicates that your device is fully charged, while blinking white indicates that your device is charging. A blinking IQOS red light means that your device has poor contact with the charger. If the IQOS red light is blinking, your charger may be malfunctioning.
IQOS Pocket Charger Battery Status LED: Solid white means that the Pocket Charger is fully charged, while a blinking IQOS white light indicates that it’s still charging. If just one of the LED lights remains white, your device will be out of charge soon.
The IQOS flashes red and stopped charging, how to fix or claim Does the IQOS charger or holder flash with a red light?
This may be a defect that you remove at home or will need a complaint at the IQOS Store, a sales representative or an IQOS PopUp stand. The most common error on IQOS is the charging error indicated by the red light on the holder or the charger (On IQOS 3 white flash too). An electronic device may have a malfunction or sometimes you need just reset it, try the simple steps to find a fault.IQOS Stick Red Light Blinking - IQOS 2.4 Red Light Blinking
IQOS Stick Red Light Blinking is one of the common errors on IQOS. IQOS Charger Red Light Blinking indicates that the IQOS may have a malfunction or sometimes you need just reset it. A blinking IQOS red light means that your device has poor contact with the charger or your charger may be malfunctioning. When the end of battery life approaches, the holder can be used normally, but it starts to blink in red instead of normal white when charging.How do I charge my IQOS?
When your IQOS battery reaches 25% the LED will start flashing white. When the LED turns red you will need to charge your device. Charging your IQOS is easy, just plug it into the AC adaptor provided within the IQOS Kit.How to reset IQOS 2.4 plus
Reset of the charger is pretty simple- At the same time press Bluetooth and Power buttons for short time and release.
- Wait for about 2 seconds to flash all IQOS lights.
- Reset is complete.
How to reset IQOS stick
If IQOS is not charging try resetting both IQOS parts, reset the charging base by pressing the Bluetooth button and the switch, reset the holder after discharging by holding down the button for a long time until it goes out. Restarting IQOS 3 can fix some problems with switching on or charging your device. A simple IQOS restart will help in most cases when the red LED control is flashing or IQOS charger won't charge or when the IQOS Blinking but not Charging properly.IQOS Charging base
The IQOS unit is used to charge the holder, which must always be recharged after use. The base itself can charge holder for about 30 sticks than it will take about two hours for charging the base. Although it has the universal micro USB connector found on most mobile phones, use the supplied high-performance 2A charger. Besides charging, there is no need to take care of the base.The last generation IQOS has two buttons and a column of lights on the side. The first light shows the current charging of the holder, a series of four lights indicating the charging state of the base. The top button opens the base, the lower button is used to activate Bluetooth to connect to the mobile application on your smartphone. The application will allow additional IQOS settings, battery notification or status, and other useful information.
IQOS troubleshooting not charging - How to fix IQOS Charger
Does the IQOS charger or holder flash with a red light? Do you have IQOS charger problem. This may be a defect that you need to fix or you may need to file a complaint at the IQOS Stores.IQOS troubleshooting not Charging: To proceed with an IQOS malfunction, verify that the holder is correctly and freely plugged into the charger, always with a light towards the opening. Never pull it with force.
If the holder is properly plugged in, the cover is closed and the red light is on, connect the charging base. Sometimes it signals one or two dots, but it is already exhausted.
Try resetting both IQOS parts, reset the charging base by pressing the Bluetooth button and the switch, reset the holder after discharging by holding down the button for a long time until it goes out.
Clean the holder at the bottom, the touchpads get dirty sometimes and do not fit properly on the connectors, with plain rubber for example. You can blow up the base where there may be dirt or dust.
IQOS Charger repair
The IQOS product has a two-year warranty on purchase. The manufacturer replaces the faulty piece instantly in place for all faults, including mechanical damage of the heating blade or IQOS blade broken. If you have one defective piece, the the Complaint Department will later disconnect the original device from your account and attach new ones.IQOS blade broken
IQOS heat blade broken: If the blade is seriously damaged, you will not be able to use your IQOS device. So how is the heating blade damaged and how to deal with it. The heating blade is easy to break and cleaning is the main reasons why the blades break. Cleaning the holder is mainly to remove the dirt inside the IQOS with a special brush.Few people use cotton swab or baby swab to remove dirt inside the holder. Since cleaning involves touching the heating blade, it often breaks. Dirt often sticks to the heating blade. Some people use everything in their homes to remove this dirt. You need to be careful while cleaning so you do not break the heating blades.
IQOS Charger Lights
IQOS Charger white Light: Solid white indicates that your device is fully charged, while blinking white indicates that your device is charging. Solid white means that the Pocket Charger is fully charged, while a blinking IQOS white light indicates that it's still charging.
IQOS Beginner’s Guide
The IQOS kit is easy to use, our below helpful guide will get the most out of your experience as a new user.The IQOS kit consists of:
A holder - the device which heats the stick using a specially controlled heating blade
A pocket charger for easy charging on the go
A cleaner – keeping your IQOS clean helps keep it perform at its best
IQOS cleaning sticks - your kit comes with 10 sticks for quick and easy deep cleaning
An AC power supply
A USB cable for charging
IQOS charger Manual
To download IQOS manuals and User guides please click on one of the below links:Download IQOS 3.0 Users Guide
Download IQOS Pocket Users Guide
Download IQOS 2.4 Plus Users Guide
How to start using IQOS?
Using an IQOS electronic device is relatively easy and you can quickly acquire the steps how to use. Here are some helpful tips on how to properly use an IQOS electronic device. You’ll need to make sure that your IQOS is charged. If you’re using it for the first time, make sure you charge the pocket charger for the full 90 minutes.Remove the holder from the pocket charger.
Slide the stick into the holder, with the side facing downwards.
Press and hold the holder button for two seconds. The LED light will start flashing green. When the LED light is solid green, you can start using the IQOS. You can use it for up to six minutes or 14 puffs, whichever comes first.
The LED light will turn red to indicate that the heating cycle is ending and you have two puffs or 30 seconds remaining. The light then goes off and the experience has finished.
To remove the stick, slide the cap on the holder upwards and pull the stick out. Use Only use the specially designed sticks.
How to clean IQOS device | How to clean IQOS charger
Clean your IQOS daily with the IQOS Cleaner. Just remove the cap from the holder, insert the brush and give it a twist. If there’s any debris stuck in there, just slide in the cleaning hook and twist. After every 20 stick, do a deep clean, using the Cleaning Sticks.Helpful Tips for using IQOS
-From IQOS puff very slowly for better taste try not to overheat the filter.- Keep the maximum spacing between the puffs, the filter will cool down more and the use time will be longer.
- Do not be surprised by the weird taste or a cough. More about a cough from IQOS.
- Try to learn to return the HeatStick to the base right after use, it is the longest 6 minutes to charge when you want to use again.
- If the HEETS are too hard, try put the filling after turning on the warm-up holder, will be plugging in more easily.
- If HEETS does not work how you want, it will sometimes help to blow out the cartridge before use, some users even give the boxes into a freezer- the HEETS will be slightly moistened than.
- IQOS needs to be cleaned regularly, preferably after each box. Take special care on the root of the heating blade.
- The base will last about 20-30 HEETS packs, preferably use the original cable and charger from the box, mobile phone chargers and car chargers are usually not strong enough.
- Purchase HEETS cartridges at cartons, at the eshop of the manufacturer and in shops they are cheaper by than single boxes. The box costs about 4EUR but the carton comes around 35EUR.
- The IQOS device is registered on the account, and when buying second hand, always ask for the original registration and require a proof of purchase, although you do not need it for a claim now.
- In-place complaints will be handled by any pop-up sales outlet at the supermarkets, the IQOS Lounge or personally by your dealer from which you purchased.
How often to clean the IQOS with a mechanical cleaner
If you let the sediment settle down especially at the root of the blade, after a few days you will not have enough enjoyment from heets-After each HEETS box, clean the cooled IQOS by removing the top cover and using the supplied cleaning brush, the longer part is designed for the heater, shorter on the top cover.
-You can carry a mechanical cleaner with you over the day, sometimes the remaining debris settling around the blade. Therefore in the evening clean the main part of the holder without force by pressing and freeing it. You can wash the cleaner once a month under warm water.
-Using a plastic stick from a scrubber or, for example, a regular toothpick, first clean the root of the heating plate where the dirt is the most. Of course, be careful, the warming plan is the weakest place of the whole IQOS. If it is damaged, however, you do not have to worry, the manufacturer with complaints does not have a problem and will change it instantly.
-Always surround the inside of the warm-up compartment and the top cover with an alcoholic stick. You will see how much it gets dirty if it is very black, clean your IQOS more often. Take care of the plantain separately, clean its flats and root, do not push, but be stronger.
-Properly cleaned IQOS has the bottom of the warming area gray or white, no dark coating or no particles. It's normal it is looking cracked longitudinally, it's a plastic weld.
-The 2.4+ rechargeable base (with Bluetooth) does not require any maintenance over the previous model. On most older videos, there are versions with a special button that you do not have and it is replaced with a Bluetooth button.
IQOS Frequently Asked Questions
Getting started with iQOS
1. Load Open the iQOS Pocket Charger by pressing the hatch button 1 then load your iQOS Holder into the iQOS Pocket Charger and ensure that iQOS Holder contacts 10 are face down. The iQOS Holder button 8 must be facing the hatch button of the iQOS Pocket Charger, then close the hatch manually.You should not put pressure on the iQOS Holder while inserting it in the iQOS Pocket Charger. If you feel a resistance and persist your iQOS Holder will be misaligned and will not charge. If misaligned, your iQOS Holder will not charge. To remove it from the iQOS Pocket Charger, just pull it out firmly, align and load it back into the iQOS Pocket Charger.
2. Plug Take the USB cable provided, plug the USB end into the iQOS USB Power Adaptor, and plug the micro USB end into iQOS Pocket Charger Micro USB Charging Port 5 . Then, connect the iQOS USB Power Adaptor to an electrical outlet. You can also connect the USB end of the USB cable to any USB port to charge your iQOS Pocket Charger and iQOS Holder. However please note that charging via a laptop or a USB receiver will significantly increase the charging time.
3. Switch ON/OFF and charge Now that your iQOS System is plugged into an energy source, you must switch ON the iQOS System by pressing the iQOS Pocket Charger power button 4 for 3 seconds. iQOS Pocket Charger LEDs display 2.1 + 2.2 will be activated and you will see on the iQOS Pocket Charger that LEDs are blinking green, this is to inform you the iQOS System is charging. Your iQOS Holder will be charged and ready to be used in up to 6 minutes. Your iQOS Pocket Charger will be partially charged after around 45 minutes and fully charged after around 90 minutes. To switch OFF your iQOS System press and hold the iQOS Pocket Charger power button 4 for 5 seconds. The iQOS Holder and iQOS Pocket Charger will switch to OFF mode and it means that no automatic heater clean will be performed at this time. A partial charge of your iQOS Pocket Charger is enough for a few recharges of your iQOS Holder but it will not be enough to recharge your iQOS Holder 20 times.
4. Your first HeatStick (sold separately) Only use HeatStick with the iQOS Holder. Never use other products/objects, doing so will void your ‘Warranty’. iQOS Holder works exclusively and uniquely with HeatSticks. Never light a HeatStick with a match, lighter or any other flame source. Heatsticks are made of a filter and a stick plug. After use you may notice some spots or discoloration on the HeatStick. This occurs during the course of normal usage.
How to use iQOS?
First thing to do Remove your charged iQOS Holder from the iQOS Pocket Charger. Insert a HeatStick into your iQOS Holder side down. Never twist or remove a HeatStick before fully pulling up/out the cap 12 from the iQOS Holder. Doing so will severely damage your iQOS Holder’s heater. Check that the HeatStick is inserted correctly by having the HeatStick filter aligned with the top of the iQOS Holder cap1. Press and hold the iQOS Holder button 8 for 2 seconds, then the iQOS Holder button LED 11 will blink green to heat the stick at the optimal temperature for up to 20 seconds.
2. When the iQOS Holder button LED remains solid green, you can enjoy your HeatStick for up to approximately 6 minutes or 14 puffs.
3. After around 5 ½ minutes, the last 30 seconds before the experience ends, the iQOS Holder button LED will switch to a solid orange to
4. When the iQOS Holder button LED goes off, the experience is finished. If your iQOS Holder turns itself OFF while you puff, it is to prevent overheating of the HeatStick. Heavy or rapid puffing will cause the iQOS Holder to automatically reduce the heat or to shut down. Should this happen, remove the used HeatStick, dispose of it, and recharge your iQOS Holder. It is normal for your iQOS Holder to become warm during use as the HeatStick plug is heated by the iQOS Holder’s heater.
5. Remove your HeatStick from iQOS Holder Now that your experience is over, you have to remove the HeatStick from your iQOS Holder. This can be done in two steps: the first Step 1 is to pull up the cap 12 from your iQOS Holder until it stops; the second Step 2 is to pull out the used HeatStick from the cap.
HeatSticks can be disposed of with normal waste. Be informed that you can also completely remove the cap 12 from your iQOS Holder body 9 to remove a HeatStick. If you do so, please pay attention to align the cap with the iQOS Holder button 8 when you put the cap back onto the iQOS Holder.
You can switch OFF your iQOS Holder experience at any moment, to do so press and hold the iQOS Holder button for 3 seconds, it will then switch OFF. You can’t resume it and you must dispose of the HeatStick with normal waste. Then load back your iQOS Holder in the iQOS Pocket Charger to be recharged.
The IQOS heat stick lasts for just six minutes, after which the device shuts off and needs to be recharged.
Please note that the removal of the HeatStick will not end the heating process of your iQOS Holder. There will be less odour on your clothes.
How to Clean your IQOS Device
For optimal perfomance and a consistent taste, clean your iQOS Holder regularly. Inside your iQOS Holder, the heater 7 is used to heat HeatSticks. As a result, it is possible for Heatstick fragments to build up over time inside your iQOS Holder.Automatic cleaning of your iQOS Heater will start only when holder is fully charged.
How to use the cleaner?
-1 After having removed your iQOS Holder from the iQOS Pocket Charger, please remove completely the cap 12 from the iQOS Holder.-2 Pinch the iQOS Cleaner to separate the short brush and the long brush.
-3 Insert the iQOS Holder’s body 9 into the iQOS Cleaner long brush until it stops, then gently clean using a twisting motion. Remove the long brush from the iQOS Holder’s body, gently tap both to loosen and release any HeatStick fragments. Repeat until clean.
-4 Insert the iQOS Holder’s cap into the iQOS Cleaner short brush until it stops, then gently clean using a twisting motion. Remove the short brush from the iQOS Holder’s cap, gently tap both to loosen and release any HeatStick fragments. Repeat until clean.
Removing HeatStick fragments
Sometimes a part of a HeatStick will remain stuck in your iQOS Holder cap 12 . Most of time, this is happening when you do not pull the iQOS Holder cap before removing the HeatStick. To remove it, please do the following:-1 Pull out the cleaning hook from your iQOS Cleaner long brush
-2 Completely remove the cap from the iQOS Holder.
If required, the iQOS Holder cap can be cleaned by immersing it in warm water for 5 minutes. This will completely remove residue which can build up over time. Always ensure clean warm drinking water is used and that the cap is completely dry before re-using it with your iQOS Holder.
-3 Insert the cleaning hook into the Holder’s cap, then clean using a twisting and an up-and-down motion. Remove the cleaning hook from the iQOS Holder’s cap, gently tap both sides of the iQOS Holder’s cap to loosen and release any debris fragments. Repeat until clean.
How long does it take heat to reach the heated unit?
Fourteen puffs or about 6 minutes. You might find it problematic recharging the IQOS holder as it should be done each time the unit is heated. However, there is a bigger battery which is sufficient for about twenty times. In order to charge this battery, plug it into a power outlet at home or whenever such opportunity is provided.How to properly charge IQOS, how long does it stay charged and how to keep battery life
The battery in the IQOS charger has about 7,000 charging cycles. It will charge the holder for about 20 times, so it should last for many years. How do I determine the battery status of the holder?While you can easily found out the battery status on the charger, depending on the number of charging the holder (HEETS fed), it initially lasts for 25 charging times, and then lasts for about 20 uses. You may encounter the situation that although the charger signals two more dots, it will not recharge, it is normal, the discharge indicator is not completely reliable.
Is IQOS warm?
Especially in winter, but also during the cold summer nights, the holder can easily cool down, it is very sensitive to temperature changes. Take it in your hand and, if it's cold, warm it up and then try charging it again.If the holder is properly plugged in, the cover is closed and the red light is on, connect the charging base. Sometimes it signals one or two dots, but it is already exhausted.
Try resetting both IQOS parts, reset the charging base by pressing the Bluetooth button and the switch, reset the holder after discharging by holding down the button for a long time until it goes out. See how to reset IQOS 2.4+ during recharge issues or How to reset IQOS 3.
Clean the holder at the bottom, the touchpads get dirty sometimes and do not fit properly on the connectors, with plain rubber for example. You can blow up the base where there may be dirt or dust.
The last advice sounds strange. Wait until you will have withdrawal symptoms. I know a lot of examples where the device start works normally after a few minutes (sometimes hours), and then it works simply as if nothing has happened.
Freeze IQOS? We do not recommend it
There are various mad guides on the Internet that you should put IQOS into the freezer, for example. We do not recommend these solutions, IQOS does not like the cold, it damages the battery, and we think it is only wetting the contacts for short time, which will not solve the problem.IQOS complaint
Nobody wants this last step. But if you are sure, that you checked and tried everything and nothing worked, you should complain the device. The IQOS complaint can be done in branded shops, pop-up stalls, and the Geco or Valmont shops while you wait. IQOS is exchanged for one piece per piece without more fault detection.Complaints at IQOS brand stores and in pop-up stalls in shopping centers.
Complaints by calling the IQOS Customer Center.
While claiming you just need to have an IQOS device registered to your account, you do not need a bill or a box. Only have one defective device, the worker will fill in the protocol with you, the Complaint Department will later disconnect the original device from your account and attach new ones. The operation takes only a few minutes.
How to determine the battery status in the holder
The holder of the passionate users daily goes through about twenty charges, the battery is frequent charging adjusted. During use, its life will, of course, be shortened. Whether it's okay to find out easily:Recharge the holder in the IQOS charger
Remove it from the charger and prepare the stopwatch (for example in your mobile phone)
Turn on the empty holder normally without HEETS
Simultaneously activate the stopwatch
Time is measured till full discharge when the holder itself goes out
If the battery is OK, you will reach approximately 5:40 to 6:00 minutes
When the end of battery life approaches, the holder can be used normally, but it starts to blink in red instead of normal white when charging.
The battery in the charger and holder is guaranteed by law for 12 months. IQOS has not been on the market for even a year. Philip Morris has yet solved all of the problems with the instant exchange without any problems. It is not yet clear how the post-warranty service will be solved after a two-year warranty. Experience from abroad suggests that IQOS is exchanged even after the warranty.
How to clean the wet IQOS after washing, soaking with salt water or other liquid
Have you soaked your IQOS or holder? Did you wash it in the washing machine, it fell into beer or coffee? Learn how to proceed cleaning during the first few moments.Watered electronics is always a problem, and despite all user myths about functional drowned mobiles, it's actually very often about its irreparable damage. Learn how to give first aid to your IQOS and try to save it.
The mobile is an unstoppable device, occasionally falling, and when you are out of luck just in the water. In the best case. In the worse to sweetened drink, beer and the worst in the sea. Do not panic, it may not be all lost, but definitely hurry.
The ideal thing is not to treat the device and immediately take it to the first electronics service. The guarantee is gone anyway, so anyone with a little practice and tools can open it. Immediate cleaning will not ruin you as a future repair or purchase of a new one. Do not complain that nothing has happened, time is deciding, so fast to the service.
Do not heat the IQOS or the Heeter, you will just blow the liquid further than it was.
Do not force the device violently on hot heating, in a hot car, in a microwave or oven, to spoil more than to solve.
Immediately distribute the device to a maximum of detachable parts, the IQOS is hollow, so it will be full of water, but the covers can be easily removed.
Forget the rice, it will help you from moisture, but not after bathing. Moreover, only from the surface, of course, does not remove water from inside the device.
Water or coffee is not as bad as it would seem, worse is sugar.
Tips and Tricks
Tips, tricks and instructions on how to use the IQOS electronic device, tutorials how to clean properly and avoid malfunctions. We advise you on what to do when drowning or blinking a red light, where to complain and which HEETS cartridges are best to make an enjoyable experience.How to connect IQOS via Bluetooth with mobile app IQOS Connect 3.0?
You can connect IQOS with your Bluetooth mobile and set up additional services and notifications in the application, reset or locate the lost device within reach.
IQOS Red Light user Review
Please review IQOS Red Light application and submit your comments below. We will collect all comments in an effort to determine whether the IQOS Red Light software is reliable, perform as expected and deliver the promised features and functionalities.Popularity 10/10 - Downloads - 1380 - Score - 5/5
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