((OTRS - Manager)) 0.6.2 Description:
((OTRS : Manager)) : Manage your Open-source Ticket Request System (OTRS) server, generate reports and graphical statistics, and create your own ticket-based screens and processes (ticket workflows)
((OTRS - Manager)) is a software application developed to help you manage your Open-source Ticket Request System (OTRS) server right from the comfort of your desktop. You need to have administrative privileges in order to make use of the programís features.
Server connection settingsSeveral connection parameters are required to be configured at startup. They are related to database (driver, port, encoding, OTRS database, username, and password), OTRS server (e.g. HTTP address, browser - Internet Explorer, Firefox or Opera), as well as OTRS manager (e.g. starting date, refresh time).
OTRS management featuresThe tool gives you the possibility to automatically log in to OTRS, while offering support for Integrated Windows Authentication (IWA) and LDAP and ADS access for embedded customer information.You can check out a dashboard with personal ticket overviews and graphical statistics, schedule reports, and create your own ticket-based screens and processes (ticket workflows).The application organizes external and internal tickets with the aid of queues and provides different view modes (by queue, status or escalation). Whatís more, you can access a history which records all changes to a ticket and set up multiple tickets at the same time for quick replying, forwarding, updating attributes, moving to another queue, and other actions.You can link tickets to other tickets or objects like FAQ entries, search for data, and impose restrictions.It comes with support for MIME emails with attachments, automatic conversion of HTML to TXT messages, mail filters based on custom rules, PGP and S/MIME standards for certificate management, automatic responses, and email notifications.
Final wordsTo sum things up, ((OTRS - Manager)) proves to be a powerful reporting framework for accessing your server without using a browser. It comes packed with many noteworthy and professional features; you just need to dedicate some of your time to discover them.
ConclusionTo conclude ((OTRS - Manager)) works on Windows operating system and can be easily downloaded using the below download link according to GNU Public License license. ((OTRS - Manager)) download file is only 11.2 MB in size.
((OTRS - Manager)) was filed under the General category and was reviewed in softlookup.com and receive 3.5/5 Score.
((OTRS - Manager)) has been tested by our team against viruses, spyware, adware, trojan, backdoors and was found to be 100% clean. We will recheck ((OTRS - Manager)) when updated to assure that it remains clean.
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Popularity 7/10 - Downloads - 63 - Score - 3.5/5
|Requirements:||Windows 8 / Windows 7 / Windows Vista / Windows XP / Windows 2000|
|License:||GNU Public License|
|File size:||11.2 MB|