LogMeIn Rescue : Remote assistance application designed for professional technicians, featuring quick connection methods to both PCs, MAC OS systems, and mobile platforms
Aside from highly-trained experts, professional tech support companies require a reliable remote assistance application to serve its customers with promptitude and accuracy. LogMeIn Rescue is one of the best choices in this field, as it comes with a user-friendly technician console, various connection methods, and support for mobile devices.
Tech support platform that targets Windows PCs, MAC OS, and mobile devicesThe centerpiece of the LogMeIn Rescue package is the Technician Console, which manages all the support sessions, providing a rich-featured working environment for the tech support staff.There are multiple connection methods a technician can use to request remote access to the customer. LogMeIn Rescue can generate a unique 6-digit code that the customer must enter, or an URL that must be shared with the customer, either via email or any other means.Alternatively, technicians can start a Rescue Lens session, sending the connection link via SMS and then providing support via a mobile platform on iOS, Android, or Blackberry devices.
Remote control sessions and detailed system information enquiriesOnce the link is accessed on the remote workstation, the customer applet download is initiated, but not before asking for access permission and advising the customer not to authorize unsolicited remote sessions or disclose credit card information. The applet is used for chatting (predefined replies are available to the tech support team), file sharing, and remote control management, and is automatically removed at the end of the support session.Support representatives can start remote viewing and control sessions, as well as request remote access to information about the target computer.The integrated File Manager displays a double-sided interface, providing instant access to the contents of the remote PC. Technicians can also reboot the remote workstation in both normal and safe mode, run scripts, and check information about the computer, including its software and hardware configuration, running processes and services, installed applications, users, installed drivers, startup items, and recent system events.
Offers technicians the tools they need to diagnose the remote systemAll the information LogMeIn Rescue can provide technicians with the customer's consent can help the support team diagnose the system and find a solution to every problem customers face.Furthermore, support channels of specialized technician groups can be created, and reports can be generated, which encourages team work and joint efforts to increase the customer satisfaction levels.
ConclusionTo conclude LogMeIn Rescue works on Windows operating system and can be easily downloaded using the below download link according to Time-limited Trial license. LogMeIn Rescue download file is only 30.2 MB in size.
LogMeIn Rescue was filed under the General category and was reviewed in softlookup.com and receive 3.3/5 Score.
LogMeIn Rescue has been tested by our team against viruses, spyware, adware, trojan, backdoors and was found to be 100% clean. We will recheck LogMeIn Rescue when updated to assure that it remains clean.
LogMeIn Rescue user ReviewPlease review LogMeIn Rescue application and submit your comments below. We will collect all comments in an effort to determine whether the LogMeIn Rescue software is reliable, perform as expected and deliver the promised features and functionalities.
Popularity 6.6/10 - Downloads - 13 - Score - 3.3/5
|Requirements:||Windows 10 64 bit / Windows 10 / Windows Server 2012 / Windows 2008 64 bit / Windows 2008 / Windows 8 64 bit / Windows 8 / Windows 7 64 bit / Windows 7 / Windows Vista 64 bit / Windows Vista|
|File size:||30.2 MB|