Voicent Call Center Manager  9.0.5 Description:

Voicent Call Center Manager : Software solution that helps you monitor agent productivity, control call volume pacing, set dropped call rate thresholds, and view campaign statistics with a few simple clicks



The Internet is filled with all sort of applications and programs that help make your work easier. One of them is Voicent Call Center Manager.It's a software solution that helps you monitor agent productivity, control call volume pacing, set dropped call rate thresholds, and view campaign statistics with a few simple clicks. It sports a clean and intuitive graphical interface with many nice tools.

Sleek and clean graphical interface

The application doesn't take long to install and it doesn't come with a complicated setup that you would need to complete before you can actually use it. It sports a clean and intuitive graphical interface with many nice tools at hand.Voicent Call Center Manager is a software solution that helps you monitor agent productivity, control call volume pacing, set dropped call rate thresholds, and view campaign statistics with a few simple clicks.

Explore various sections

Voicent Call Center Manager provides real-time and historical tracking and reporting of agent performance and availability, campaign performance and productivity, line and resource usage.It also comes with features that enable effective training and management of agents with easy call monitoring, call recording and "whisper coaching" feature allowing live-call coaching that is inaudible to customers.It offers optional Rules Engine for fine, automated control of Call Distribution (ACD), message selection, caller ID designations, agent assignments and much more.

More features and tools

The application automatically adjusts the calling rate to match the specified call volume and to ensure that agents are available to answer live calls. You can select agents to monitor and phone lines to monitor for call recording and whisper coaching.The software that can automatically dial a list of phone numbers. Sometimes called robo dialer. Smart Auto Dialers can automatically dial a list of phone numbers and either play a pre-recorded message or have a computer-generated voice read a message aloud.All in all, Voicent Call Center Manager is a very useful software solution that helps you monitor agent productivity, control call volume pacing, set dropped call rate thresholds, and view campaign statistics with a few simple clicks.

Conclusion

To conclude Voicent Call Center Manager works on Windows operating system and can be easily downloaded using the below download link according to Demo license. Voicent Call Center Manager download file is only 401 KB  in size.
Voicent Call Center Manager was filed under the General category and was reviewed in softlookup.com and receive 1.7/5 Score.
Voicent Call Center Manager has been tested by our team against viruses, spyware, adware, trojan, backdoors and was found to be 100% clean. We will recheck Voicent Call Center Manager when updated to assure that it remains clean.

Voicent Call Center Manager user Review

Please review Voicent Call Center Manager application and submit your comments below. We will collect all comments in an effort to determine whether the Voicent Call Center Manager software is reliable, perform as expected and deliver the promised features and functionalities.

Popularity 3.4/10 - Downloads - 47 - Score - 1.7/5



Category: General 
Publisher: Voicent Communications, Inc      More titles >>
Last Updated: 03/21/2019
Requirements: Windows 2008 / Windows 2003 / Windows 8 / Windows 7 64 bit / Windows 7 / Windows Vista 64 bit / Windows Vista / Windows XP / Windows 2000
License: Demo
Operating system: Windows
Hits: 175
File size: 401 KB 
Price: Not specified

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