BeAnywhere Support Express5.75.00 Beta

BeAnywhere Support Express is a comprehensive two-component software solution that enables you to connect to remote work stations, PC or devices in order to solve issues. It contains a desktop console and an Internet-based component that enable you to set up and manage a database of computers, customers, pending tickets and technicians.

Online problem solving

The application enables you to connect to a multitude of working stations, including computers, tablets or other Android or Java operating devices. You can safely access a remote desktop without stumbling into firewall protocols or port configurations. BeAnywhere Support Express enables encrypted communication between your station and your client, by generating a PIN code for your end-user. They can connect to the dedicated server and thus communicate with you.The software is supported by routing servers from all over the world and works with resilient P2P connection protocols. Additionally, you can benefit from the Web cloud service and the network infrastructure that can effectively handle encoded communication.

Database management

You can access the database of clients, computers and pending tickets from your console, as well as view the active users and save related emails. As administrator, you can create specific profiles for yourself as well as for your team of technicians, offering them full or restricted privileges.You can create departments and assign specific issues to each of them, generate reports and surveys and keep a communication path between you and your customers. Additionally, BeAnywhere Support Express allows you create batches of Calling cards, containing codes, that can be distributed to clients.

Detailed reports

The software can automatically generate reports, based on your performances, and display a session’s history, running sessions, pending tickets, solved problems, script jobs or audit devices. Also, the software offers support for generating invoices, mailing them to the specified clients and save them as an XLS database file.

Finally

With BeAnywhere Support Express you can offer professional support to numerous clients, from all around the world. Thanks to the server re-routing services, you can remotely connect to any machine and solve technical issues without being there in person. The software is suitable for creating safe communication paths and also supports technician support infrastructures.