Overview
What is Public Folder HelpDesk for Outlook?
Collaborate on helpdesk tickets in Outlook. Auto-create tickets from email. Describe problems using attached files and rich text. Categorize tickets based on configurable lists of problem types. Get information from the Outlook contacts or the GAL.
In depth
A closer look at Public Folder HelpDesk for Outlook
Collaborate on helpdesk tickets in Outlook. Auto-create tickets from email. Describe problems using attached files and rich text. Categorize tickets based on configurable lists of problem types. Get information from the Outlook contacts or the GAL. Open tickets are stored both in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be re-created in Outlook if needed. Mail conversations can be tracked. Report generator based on MS Excel allows you to build and share custom reports with co-workers as well as export reports to MS Excel. Databases are open to allow building any kind of custom reports or additions to the tables.Outlook form can be customized free of charge. VB 6 and dhtml source code available for purchase if further customizations are needed.
Requirements
System requirements
Exchange Server 5.5 or later
Verdict
Should you download Public Folder HelpDesk for Outlook?
Public Folder HelpDesk for Outlook runs on
Windows 10/11
and is available under the
Shareware
license
— the installer is 2314 KB.
We’ve catalogued it under
Help and Support.
✓
Verified clean. Every Public Folder HelpDesk for Outlook build on SoftLookup is scanned for viruses, spyware, adware, trojans and backdoors. We re-test on every update.
Sponsored
At a glance
Public Folder HelpDesk for Outlook specifications
- Last updated
- Feb 13, 2025
- Requirements
- Exchange Server 5.5 or later
- License
- Shareware
- Operating system
- Windows 10/11
- File size
- 2314 KB
- Price
- $300
- Page views
- 621
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