RDS Remote Support3.60

Current solutions like teamviewer are unnecessarily complex and prohibitively expensive the rds-tools alternative is called rds remote support a full saas. Pprds remote support allows your team to fix issues remotely provide unattended maintenance and updates to rds servers and endpoint pcs and assist remote users and clients securely via screen sharing and remote. A rich of about 20 features rds remote support allows providing remote assistance with an easy to use interface designed to meet the needs of both agents and end-users. Agents can remotely control the screen mouse and keyboard of end-users with only one mouse click from the end-user. Agents can collaborate with multiple agents who can connect to the same remote computer independently or independently. In ppboth agents and end-users have a customized chat box that allows file transfer language selection sending command lines multi-monitor support clipboard synchronization and gives access to remote computer information about the os hardware. In addition remote sessions can be recorded to send them to your customers for a better customer service experience. Endusers and support agents can start easily and quickly by downloading and running a simple program. It is simple to share the end-user's id and password with the agent and the connection is immediately established. Our servers do the hard work. The support agents can even customize the connection client program with their own branding for a more streamlined experience for their clients.

agents can add remote machines to the list of available unattended computers and access them with three available actions: connect, open command prompt, and remove. Groups may be organized. Remote support uses industry-standard tls encryption to ensure the security of your remote support sessions.