FactotumNOW IT Management Repository3.41 Description:
The program helps IT departments with change, incident, purchase, and dependency management. FactotumNOW integrates into existing availability monitoring (HP SIM and GFI NSM) and monitors availability itself. It generates disk growth prognostics, allows for close customer interaction through e-mail and a web frontend, includes a knowledge base solution (that assists during incident management), and asset management functionality (based on data collection of Active Directory, WSUS, HP SIM, GFI NSS). It allows you to consolidate data from monitoring tools into a single repository database and enforces workflows (such as manager's approval for change requests). It includes a PHP frontend for submission of requests to the IT department. IT accesses the repository through a GUI client. All repository data is stored in PostgreSQL. A robust engine automates the data collection and the availability monitoring. As optional features, you can run storage analysis agents on your file servers and analyze your IIS web traffic in detail.
Keywords : IT Management System data consolidation WSUS HP SIM GFI NSM GFI NSS Helpdesk Incident Change Dependency Purchase Request Management Mailbox Storage Emailaddresses Active Directory Systems Availability Monitoring Asset Management