IQOS Troubleshooting Orange Light
 

A blinking IQOS orange light means that your device has poor contact with the charger. After around five and a half minutes of operation, and 30 seconds before your IQOS experience ends, the iQOS Holder button LED will switch to a solid orange.




IQOS Troubleshooting Orange Light

To start using your IQOS Remove your Holder from the iQOS Pocket Charger and insert a HeatStick into your iQOS Holder.

1. Press and hold the iQOS Holder button for 2 seconds, then the iQOS Holder button LED will blink green to heat the plug at the optimal temperature for up to 20 seconds.

2. When the iQOS Holder button LED remains solid green, you can start the session.

3. After around 5 Ĺ minutes, the last 30 seconds before the experience ends, the iQOS Holder button LED will switch to a solid orange.

4. When the iQOS Holder button LED goes off, the experience is finished. If your iQOS Holder turns itself OFF while you puff, it is to prevent overheating of the HeatStick. Heavy or rapid puffing will cause the iQOS Holder to automatically reduce the heat or to shut down. Should this happen, remove the used HeatStick, dispose of it, and recharge your iQOS Holder. It is normal for your iQOS Holder to become warm during use as the HeatStick plug is heated by the iQOS Holderís heater.

5. Remove your HeatStick from iQOS Holder Now that your experience is over, you have to remove the HeatStick from your iQOS Holder. This can be done in two steps: the first Step 1 is to pull up the cap 12 from your iQOS Holder until it stops; the second Step 2 is to pull out the used HeatStick from the cap.

HeatSticks can be disposed of with normal waste. Be informed that you can also completely remove the cap 12 from your iQOS Holder body 9 to remove a HeatStick. If you do so, please pay attention to align the cap with the iQOS Holder button 8 when you put the cap back onto the iQOS Holder.

You can switch OFF your iQOS Holder experience at any moment, to do so press and hold the iQOS Holder button for 3 seconds, it will then switch OFF. You canít resume it and you must dispose of the HeatStick with normal waste. Then load back your iQOS Holder in the iQOS Pocket Charger to be recharged.

Please note that the removal of the HeatStick will not end the heating process of your iQOS Holder.

Tips and Tricks

Tips, tricks and instructions on how to use the IQOS electronic device, tutorials how to clean properly and avoid malfunctions.

How to clean the wet IQOS
Do not heat the IQOS or the Heeter, you will just blow the liquid further than it was. Do not force the device violently on hot heating, in a hot car, in a microwave or oven, to spoil more than to solve.
Immediately distribute the device to a maximum of detachable parts, the IQOS is hollow, so it will be full of water, but the covers can be easily removed. Forget the rice, it will help you from moisture, but not after bathing. Moreover, only from the surface, of course, does not remove water from inside the device.

How often should I clean my IQOS? We recommend that you give the main heating blade area of your IQOS a really good clean after every packet of 20 sticks. Please use the cleaning pod and the cleaning sticks provided with your starter kit.

How to restart IQOS

In some cases to fix IQOS Red Blinking light you may need to reset your IQOS device. Resetting the charger is pretty simple, if you have 2.4 Plus model with Bluetooth, please follow the below steps:
At the same time press Bluetooth and Power buttons for short time and release.
Wait for about 2 seconds to flash all IQOS lights.
Reset is complete.

How to restart IQOS 3 to fix IQOS 3 problems

Thw below way of restarting applies to the latest IQOS 3 and IQOS Multi models, So to solve IQOS 3 problems and IQOS multi problems please follow the below steps:

Press and hold the button on the charger, with the Multi press the heating button.
After 8 seconds, all IQOS indicator lights go out.
The restart is complete after all the lights are on again.

How to restart IQOS 3 and IQOS 3 Multi when problems occur

IQOS 3 multi troubleshooting: A simple IQOS restart will help in most cases when the red LED control is flashing or when the IQOS is not charging properly.
- Press and hold the button on the charger, with the Multi press the heating button.
- After 8 seconds, all IQOS indicator lights go out.
- The restart is complete after all the lights are on again.

How long does it take to charge my IQOS device?

Complete charge can take approximately two hours.

How many times can I use my IQOS 3 holder between charges?

You may use your IQOS holder up to 20 times from a fully charged pocket

Can I use any micro USB cable to charge my IQOS 3?

No. The IQOS 2.4 Plus uses a standard micro USB cable while the new IQOS 3 uses USB-C type cable.

How do I reset my IQOS 3?

Hold the button down on your pocket charger for 10 seconds, then the light will fade in and blink twice and then fade back in again as the reset is completed.

How do I reset my IQOS 2.4 Plus?

To reset your IQOS 2.4 Plus simply hold down the power button and the bluetooth button at the same time until all the lights blink briefly. Allow a short period of time for the device to reset fully.

What do the lights on my IQOS 3 mean?

A white light signifies that your IQOS 3 is charging/fully charged/re-initializing/ready to use.
A red light whether it be steady or blinking means that there is an error with your device and it will need resetting.

How often should I clean my IQOS?

We recommend that you give the main heating blade area of your IQOS a really good clean after every packet of HEETS (20 sticks.) Please use the cleaning pod and the cleaning sticks provided with your starter kit.

What to do if the IQOS isnít working

First try to reset of the device then contact local support

How to proceed with an IQOS malfunction

Verify that the holder is correctly and freely plugged into the charger, always with a light towards the opening. Never pull him with force.

IQOS 2.4, IQOS 3 and Multi

What are HEETS and HeatSticks?

HEETS, also known as HeatSticks in some markets, is a specially designed product that is intended for exclusive use with the IQOS holder.

What is IQOS MESH?
IQOS MESH is our next generation e-vapor product that uses a new approach to vapor generation.

How to proceed with an IQOS malfunction

Verify that the holder is correctly and freely plugged into the charger, always with a light towards the opening. Never pull him with force.


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Category: General 
Publisher: Philip Morris International Management SA
Last Updated: 09/30/2021
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