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  All Categories: Business >> Help and Support    >> TrackDesk <<
   TrackDesk (v1.1) Free Download
  
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Category: Help and Support 
Publisher: Baltic Solutions      More titles >>
Last Updated: Nov 4, 1999
Requirements: Not specified
License: Time-limited Trial
Operating system: Windows 95/98/Me/NT/2000
Hits: 2836
File size: 2 MB
Price: Not specified



TrackDesk  v1.1 Description:

is a full-featured customer tracking system designed specially for software developers. TrackDesk provides a tightly integrated system for customer tracking, support logging, help desk management, invoicing, licensing, registration coding and more.

TrackDesk uses a standard Microsoft Outlook style interface and is written with Delphi 4 using native components. It utilizes xBase compatible databases and high capacity, high performance multi-user databases. Client/server options are available for larger networks. TrackDesk includes ActiveX and native Delphi registration components, and the registration codes use a secure four stage encryption. It allows you to import and export files in standard ASCII CSV (comma delimited) format.

Features of TrackDesk include: support for multiple database folders of each type; the ability to keep track of individual persons within a customer company; automatic date, time and user name stamping for each entry; a reminder date for each entry automatically highlighted in red; an unlimited notes section for each entry; the ability to track product serial numbers and quantity on hand; the ability to produce custom reports; and support for an integrated full text search of all databases.

Other features of TrackDesk include: multiple-user security options for each area; a product database with a version history list; a help desk knowledgebase; the ability to automatically create help desk items from support; separate contact databases; the ability to easily turn contacts into customers; an integrated e-mail system; and a newsletter database that supports bulk e-mailing.

TrackDesk also gives you the ability to: authenticate registration codes by e-mail or phone; register, renew, or change LAN users remotely; and create imbedded registration files to distribute with your applications.

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