It combines contact and customer management along with fault detailing, analysis, reporting and searching capabilities.
Features of TechTrack include: the ability to create and access unlimited fault logs simultaneously; fault printing capabilities; a search engine for locating solutions; the ability to create reports and export the data to Microsoft Excel; full support for adding your own products, operating systems, hardware and more; the ability to transfer faults between engineers; automated warnings with important customer and contract information; and a fully configurable user interface.
TechTrack allows customers to integrate with the system using an e-mail interface feature. It supports multiple databases, configurations and fault-numbering schemes. Multiple instances of the application can be run simultaneously.