HelpTrac (v6.0) Free Download

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Category: Help and Support 
Publisher: Monarch Bay Software Inc.      More titles >>
Last Updated: Jul 25, 2000
Requirements: Not specified
License: 30-day Trial
Operating system: Windows 95/98/Me/NT
Hits: 2760
File size: 6 MB
Price: Not specified
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HelpTrac  v6.0 Description:

is a full-featured help desk and customer support system that can track problems and solutions, prioritize tasks, and analyze technician efficiency. The program includes a built-in, full-screen editor for problem and resolution descriptions, the ability to filter on all fields including word searches, pop-up calendars for simplified date entry, automatic escalation of priorities with e-mail notification, and the ability to graphically display a technician's current workload when assigning new tasks.

HelpTrac features report and graph generation tools, support for templates, a technician lock-out function for maintenance purposes, the ability to customize fonts and colors, and network support.

It also includes a one-way Alpha pager, a digital pager, the ability to generate new tasks with incoming e-mail and notify users of resolutions with outgoing messages, a timer, logging capability, and a separate pop-up utility (HTListen) to notify technicians of new tasks even when HelpTrac is not running.

Please note that the program can run in Windows 3.x.

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