SmarterTrack 14.1.6989
SmarterTrack : Help desk utility that can be accessed through a web browser, wrapped in a user-friendly interface for both customers and employeeDesigned for those who work in customer service, SmarterTrack is a powerful and approachable application for better tracking, administering and resolving tickets from clients. All this is possible through a web interface.
Configure server and database settings
Setting up this tool may take a while but it's not complicated at all. Before launching it in the web interface, it's necessary to configure server settings regarding the IP address, port number, and service startup mode (automatic, manual, disabled).In the following step, you can access SmarterTrack in a web page and connect it to a MySQL or Microsoft SQL Server database, where authentication can be integrated, Windows, or SQL.Intuitive interface for customers
The interface is user-friendly and well-structured for the customer, as expected from a professional help desk system. Clients may search the knowledge database for a specific topic and narrow down results by indicating a target folder, as well as easily submit tickets by choosing a department, display name, email address, subject and message body, and include any attachments.Once a ticket is sent, the client receives an email with the ticket's confirmation and additional company information. Meanwhile, those who sent multiple tickets can review them in a history area.Clear-cut interface for employees
Resembling an email client, SmarterTrack lets your employees seamlessly view and open active, waiting and closed tickets, check out comments and time logs, as well as send messages. An advanced search function is put at their disposal too, along with a reminders system.The UI can be customized in several ways. For instance, it's possible to edit the user name, authentication mode, display name, time zone and avatar, manage roles, enable live chat with customers, change VOIP and reporting parameters, administer external providers and master categories, or set up system and employee events. These are just part of the configuration options provided by SmarterTrack.Evaluation and conclusion
Surprisingly, the utility didn't put a strain on computer performance in our tests. It had a good response time to commands and worked smoothly, without hanging, crashing or displaying error messages. All in all, SmarterTrack proves to be a truly pro-grade tool for customer service, backed by practical and intuitive settings.Conclusion
To conclude SmarterTrack works on 9x/NT/2000/ME/XP operating system(s) and can be easily downloaded using the below download link according to Demo license. SmarterTrack download file is only 32.1 MB in size.SmarterTrack was filed under the Miscellaneous category and was reviewed in softlookup.com and receive 4.8/5 Score.
SmarterTrack has been tested by our team against viruses, spyware, adware, trojan, backdoors and was found to be 100% clean. We will recheck SmarterTrack when updated to assure that it remains clean.
SmarterTrack user Review
Please review SmarterTrack application and submit your comments below. We will collect all comments in an effort to determine whether the SmarterTrack software is reliable, perform as expected and deliver the promised features and functionalities.Popularity 9.6/10 - Downloads - 213 - Score - 4.8/5
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| Category: | Miscellaneous |
| Publisher: | SmarterTools, Inc |
| Last Updated: | 11/11/2023 |
| Requirements: | Windows 10 64 bit / Windows 10 / Windows Server 2012 / Windows 2008 R2 / Windows 2008 64 bit / Windows 2008 / Windows 2003 / Windows 8 64 bit / Windows 8 / Windows 7 64 bit / Windows 7 / Windows Vista 64 bit / Windows Vista / Windows XP 64 bit / Wind |
| License: | Demo |
| Operating system: | 9x/NT/2000/ME/XP |
| Hits: | 486 |
| File size: | 32.1 MB |
| Price: | Not specified |
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